Compliance

We set the tone for ethical collections and we pride ourselves on our comprehensive knowledge and strict adherence to all relevant statutes and requirements. We’re dedicated to leading the way in compliance through strong brand protection and an uncompromised focus on quality for our clients and their customers.  

 

As a standard, all our team are expected and committed to complying with the wide range of legislative and regulatory requirements that govern the receivables industry, including but not limited to:

• ACCC-ASIC Debt Collection Guidelines;

• Privacy Act 1988 (Cth);

• RG165: Internal and External Dispute Resolution;

• National Consumer Credit Protection Act 2009 (Cth);

• Competition and Consumers Act 2010 (Cth);

• Australian Consumer Law and Fair Trading Act;

• ISO 9001 & 27001 requirements;

• Payment Card Industry Security Standards;

• General Insurance Code of Practice; and

• Banking Code of Practice

 

Recoveriescorp ensures quality service delivery to our clients and customers through the operation of our Quality Management System (QMS). Our QMS is certified against three major international standards, including;

• ISO 9001:2015

• ISO/IEC 27001:2013

• OHSAS 18001:2007 

 

The way we maintain these standards through regular external audits demonstrates our ongoing and organisation-wide commitment to excellence and accountability.