In-house Debt Recovery "No Recovery - No Charge"

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We pioneered the concept of performance based debt collection and have maintained a policy of not charging our clients any loading fees, membership fees or other similar charges for over thirty years. Our "No Recovery - No Charge" service means that our commission is only charged on the amount we actually recover for you.

What is In-house debt recovery?

Our system for debt collection has been developed and refined over many years. It utilises a series of letters and phone calls to firstly engage your debtor and have the debt acknowledged. Then it focuses on having your debt prioritised and paid over other accounts the debtor may have owing. Finally, it aims to achieve fast repayment and monitoring any agreement to ensure the debtor follows through.

In the instance a debtor proves elusive we are able to perform a trace using their last known details. If further investigation is required, we are able to refer the file to our in-house investigations department for more extensive inquiry.

Benefits for your business:

You're free to focus on your core business functions whilst we take care of recovering your overdue accounts.
Reduces your operating costs through employing and training less Accounts Receivable staff.
Reduces your risk of breaching compliance and regulatory obligations and legislation including ACCC & ASIC debt collection directives, the National Privacy Principles and Privacy Act.

We have specialised teams dedicated to various industry types and debts. We are able to allocate your debts to a team that is highly experienced in recovering monies for businesses just like yours.

We also have a network of branches across Australia. Each office recovers debt on behalf of clients located within its region. These offices combine collections experience and local knowledge to meet the needs of a wide variety of clients across Australia, including regional areas.

Commission Rates and details:

Client industry type	Commission rate
Commercial & Healthcare Teams e.g. Plumbers, accountants, architects, GPs, and dentists.	Debts under $150 = 35%+GST (of monies collected) Debts at or over $150 = 25%+GST (of monies collected)
Corporate Commercial & Corporate Medical Teams e.g. Large radiology / pathology companies, hospitals, essential service providers, and telcos.	Please contact us to discuss your requirements. We will be able to provide you with a competitive rate.
Motor vehicle e.g. insurance, fleet, claims management, and rental vehicle companies	Please contact us to discuss your requirements. We will be able to provide you with a competitive rate. Please note: no private clients (e.g. a private vehicle owner involved in a single motor vehicle collision)
Minimum debt amount	$40.00
Minimum commission	$27.50+GST (only when full or partial collection is achieved)

To find out more call the Client Services Team on 1800 641 617.