Financial Hardship
We understand and recognise that some customers may experience a change in circumstances such as a sudden illness, death in the family or job loss that impacts their ability to pay and meet their financial obligations as they fall due or for a period thereafter.
We are committed to helping where financial hardship is being experienced and have in place a process and policy to support this. Click here to view our Financial Hardship policy.
If you believe you are in financial hardship, it is important that you contact us as soon as possible so we can assist you. As part of our process we will assess your individual circumstances for identifying a suitable solution. This may include implementing a sustainable payment arrangement, placing a temporary freeze on repayment or providing you with an extension of time to pay.
If you would like to speak to someone about your situation, please contact us: